Running a personalized meal preparation service means we need certain information to serve you properly. We only collect what we actually need to provide excellent service and create meals tailored to your dietary requirements.

We don't use hidden tracking systems or collect unnecessary personal details. Most information comes directly from conversations with you when discussing your meal preparation needs.

Your information serves specific purposes related to providing excellent meal preparation services and maintaining our business relationship:

• Preparing meals according to your dietary needs, allergies, and preferences
• Coordinating delivery schedules and managing your orders efficiently
• Processing payments and maintaining accurate billing records
• Communicating about order status, menu changes, or service updates
• Improving our meal options based on customer feedback and preferences
• Ensuring food safety by tracking allergies and dietary restrictions
• Providing customer support and resolving any service issues
• Meeting legal requirements for food service businesses in Quebec

We don't sell your information to other companies or use it for unrelated marketing purposes. Your dietary information stays confidential and is only shared with our kitchen staff who prepare your meals.

We keep your personal information within our small team whenever possible. However, some limited sharing occurs to provide complete meal preparation services:

• Kitchen Staff: Dietary restrictions and meal preparation instructions are shared with our certified food preparation team
• Delivery Partners: Contact information and delivery addresses when we use third-party delivery services
• Payment Processors: Financial information necessary to complete transactions through secure payment systems
• Suppliers: General dietary trends (without personal details) when sourcing specialty ingredients
• Legal Requirements: Information required by Canadian food safety authorities or Quebec health regulations
• Emergency Situations: Health information shared with medical professionals if you experience an allergic reaction

We never share customer lists with competitors or sell personal information for marketing purposes. Any service providers we work with sign confidentiality agreements and follow strict data protection standards.

• Access Your Information: Request a copy of all personal data we have about you, including order history and dietary preferences
• Correct Inaccuracies: Update your contact details, dietary restrictions, or preferences anytime by calling or visiting our location
• Delete Your Data: Request complete removal of your information from our systems (subject to legal record-keeping requirements)
• Restrict Processing: Limit how we use your information while keeping your account active for essential services
• Data Portability: Receive your information in a format you can transfer to another service provider
• Withdraw Consent: Stop marketing communications or data processing activities you previously approved
• File Complaints: Contact Canada's Privacy Commissioner if you believe we've mishandled your personal information

Protecting your information is essential to maintaining trust in our meal preparation services. We implement multiple security layers appropriate for a local food service business:

While no security system is perfect, we regularly review our protection methods and update them based on current best practices for small food service businesses. If a security incident occurs, we'll notify affected customers promptly and explain what happened in clear terms.

We keep your information only as long as needed for legitimate business purposes or legal requirements:

• Active Customers: Information maintained while you use our services and for 2 years after your last order
• Financial Records: Payment and billing information kept for 7 years to meet Canadian tax requirements
• Food Safety Records: Allergy and dietary restriction information retained for 3 years per Quebec health regulations
• Marketing Communications: Contact preferences maintained until you opt out or request deletion
• Customer Service Records: Complaint and resolution records kept for 5 years for quality improvement

When retention periods expire, we securely delete or destroy information using methods appropriate for the type of data. Paper documents are shredded, and digital files are permanently deleted from our systems and backups.

You can request earlier deletion of most information, though some records may need to remain for legal compliance. We'll clearly explain what can be deleted immediately and what must be retained.

Most of your information stays within Canada, but some limited transfers occur for essential business operations:

• Payment processing may involve servers in the United States through established financial networks
• Email communications use Canadian-based providers with servers located in Canada
• Cloud storage services used for backup purposes may have servers in multiple locations
• Specialty ingredient suppliers occasionally require shipping information for international orders

When information leaves Canada, we ensure recipients provide adequate protection through contractual safeguards, certification programs, or legal frameworks recognized by Canadian privacy authorities.

You can request details about where your specific information is stored or processed at any time.

We update this privacy policy occasionally to reflect changes in our services, legal requirements, or data handling practices. When updates occur:

• We'll notify existing customers by email or phone about significant changes
• New policy versions will be posted at our Les Galeries de Hull location
• The effective date at the top of this policy shows when changes take effect
• Major changes will include a summary of what's different in plain language

Continued use of our meal preparation services after policy changes indicates acceptance of updated terms. If you disagree with changes, you can discuss concerns with us directly or discontinue services.